At Insight Scouts Research & Consultancy Limited (hereinafter “we”, “us” or “our”) we are committed to protect our clients’ privacy and handling their personal data in an open and transparent manner.
Insight Scouts Research & Consultancy Limited is a boutique market research agency covering markets across Central Eastern/Europe, the Middle East and North Africa from its headquarters in Nicosia, Cyprus. The Company offers a full range of quantitative and qualitative research services, backed by strict quality control procedures. The office of the Company is located at Neas Engomis, Flat 108, Engomi, 2409, Nicosia, Cyprus. The Company is incorporated and registered under the laws of the Republic of Cyprus under the certificate registration number ΗΕ 255957.
(a) Data Controller
Insight Scouts Research & Consultancy Limited, a Cyprus private limited liability company, having registration number ΗΕ 255957, is the "Data Controller” pursuant to the GDPR, and related Cyprus Law, and determines how your personal data is kept and processed.
The main establishment and the central administration of the Data Controller is situated at Neas Engomis, Flat 108, Engomi, 2409, Nicosia, Cyprus.
(b) Data Protection Officer (DPO)
The DPO may be contacted directly with regards to all matters concerning this policy and the processing of your personal data including the enforcement of all applicable and available rights.
The Company depends on the collection and analysis of information about living individuals (“Data Subjects”) to carry out its market research and associated business. Therefore, we will collect your data when you conduct research with us. When we contact you, we generally do so for one of the following purposes:
Maintaining respondents’ and the public’s confidence requires that respondents do not suffer direct adverse consequences, risk or harm as a result of providing the Company with their their Personal Data. The data and or information may be obtained from any kind of individual or organisation.
The personal data we collect can contain your personal opinions as well as personal data such as name, address, postcode, gender, occupation, age, date of birth, email address, telephone number etc. Where relevant to the research being undertaken, we may collect business contact information, such as, company name, job title, and department.
In addition, for online surveys we will record your IP address, which type of browser you are using, your screen size and other basic metrics.
We do not do any invisible processing of data from your computer. We will only collect and use personal information in accordance with this policy to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity, accuracy and privacy of the information you have provided.
The Company makes all reasonable efforts to keep personal data in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. We rely on you to help us keep your personal data accurate, complete and current by answering our questions honestly.
Should there be a need to further process the personal data for a purpose other than that for which they were initially collected, you will be informed in advance about the additional purpose and the relevant details in respect to the further processing.
With your explicit consent we may collect special categories of personal data. Pursuant to the definition given by the GDPR, these data may include racial or ethnic origin, political opinions, religious or philosophical beliefs, health data, trade union membership, the processing of genetic data, biometric data, data concerning health, sex life or sexual orientation and criminal records.
In order to proceed with a business relationship our clients must provide their personal data to us which are necessary to operate our business and provide our products and services.
In case that our clients fail to provide us with their personal data will prevent us from commencing or continuing the business relationship with them.
In accordance with GDPR we may rely on the following lawful reasons when we collect and use personal data to operate our business and provide our products and services:
We aspire to be transparent when we collect and use personal data and tell you why we need it, which typically includes:
In the course of our business relationship our clients’ personal data may be provided to various departments within our Company. We will not sell your personal information to third parties. From time to time we may employ other companies and individuals to perform functions on our behalf. They will have access to the personal data needed to perform their functions, but will not use it for other purposes. In addition, the following third parties may also be the recipients of the personal data under the certain circumstances:
Third parties to whom we may disclose Personal Data may have their own privacy policies which describe how they use and protect Personal Data. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.
We store personal data on servers located in the European Economic Area (EEA). We may transfer personal data to reputable third party organisations situated inside or outside the EEA when we have a business reason to engage these organisations. Each organisation is required to safeguard personal data in accordance with our contractual obligations and data protection legislation.
You have the right to ask us for more information about the safeguards that we have put in place. Contact us as set out in Section 15 if you would like further information or to request a copy where the safeguards are documented (which may be redacted to ensure confidentiality).
We have put in place appropriate technical and organisational measures including physical, electronic and procedural measures to protect personal data from loss, misuse, alteration or destruction. We restrict access to information at our offices so that only officers and/or employees who need to know the information have access to it. Those individuals who have access to the data are required to maintain the confidentiality of such information. In addition, we have trained our employees on how to handle, manage and process personal data, applied upgraded technical measures and transformed our policies and procedures in a way that will comply with the GDPR.
Please be aware that the transmission of data via the Internet is not completely secure. Users should also take care with how they handle and disclose their personal data and should avoid sending personal data through insecure email.
We will keep our clients’ personal data for as long as we have a business relationship.
Once our business relationship has ended, we will hold your personal data on our systems for the longest of the following periods:
Subject to the provisions of the GDPR, you have certain rights regarding the Personal Data we collect, process or disclose and that is related to you, including the right:
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make a request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds, We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints may also be lodged to the supervisory authority in Cyprus (Office of the Commissioner for Personal Data Protection, by post at 1 Iasonos Str. 1082, Nicosia, Republic of Cyprus. More information can be found at http://www.dataprotection.gov.cy.